Answer:You need go to Login page and click on forgot password. A message with an OTP will be sent to your registered number. With this, you can change your password. In case of any further issues, you can contact our customer support team.
Answer: You can pay for your order(s) on liveindiantradition.com or our mobile app using the following modes of payment: a. Credit and debit cards (VISA / Mastercard / Rupay) b. Netbanking c. GooglePay, Phonepe, Mobikwik and many more wallets *Currently we are accepting only online payment.
Answer: Yes it is absolutely safe to use your card. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Answer: Once you are done selecting your products and click on checkout there is a field where you can enter your coupon code. The corresponding amount will automatically be deducted from your invoice total.
Answer: The Wallet is a pre-paid credit account that is associated with your account. This prepaid account allows you to add the desired amount once and then shop multiple times without having to pay each time. On the other hand, balances from Cancelled orders or any rewards from us will be credited directly to your account Wallet.
Answer: No, there is no expiry date on the Wallet amount. Once the money is credited to your LIT Wallet, it stays there until it’s used.
Answer: Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can be delivered to one address at a time. If you want to place an order to a different address you need to place it as a separate order.
Answer: Yes we have our own physical store at No. 6, Sterling Avenue Main Road, Sakthi Nagar, Porur, Chennai - 600116
Answer: Our customer service team can be reached at 9940402410 via call/WhatsApp and also via email at liveindiantradition@gmail.com
Answer: Our customer service team is available on all days except Tuesday from 9:00am to 8:00pm.
Answer: Yes. Currently we only have Android App which can be downloaded in this link - http://play.google.com/store/apps/details?id=co.app.android.lit
Answer: Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience. Do write to us at liveindiantradition@gmail.com and we will do our best to incorporate your suggestions into our system.
Answer: If you are unable to find a product that you would like to shop for, please write to us at liveindiantradition@gmail.com and we will try our best to make the product available to you.
Answer: Once you finish adding products into your cart and choose a delivery address, shipping charges will be applied. This calculation is done based on the total weight of shipment and the delivery location. We partner with the best delivery service provider in the business to ensure uncompromised services for our customer.
Answer: You can call 9382525255 / 9940402410 to cancel your order. If the products has not been dispatched our team will cancel the order and refund the money to your wallet.
Answer:The amount will be refunded to your account Wallet which can be used for your future purchases. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.
Answer: Yes, we do bulk supply of products at special prices. Please contact us at liveindiantradition@gmail.com to know more.
Answer: In case you are not satisfied with a product received you can write to us with the order number, details of the issue and attach a few photos. Our customer support team will do the needful.
Answer: As each country has different set of rules regarding each product, please contact us at liveindiantradition@gmail.comto know if our products can be shipped to your country.
Answer: We are committed to delivering your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies
| Location | Delivery Charge |
|---|---|
| Chennai | Free |
| Rest of Tamil Nadu | Rs. 35/- per kg |
| Andhra Pradesh | Rs. 50/- per kg |
| Telangana | Rs. 50/- per kg |
| Karnataka | Rs. 50/- per kg |
| Kerala | Rs. 50/- per kg |
| North India Standard (3-7 working days) | Rs.70/- per kg |
| North India Express (2-5 working days) | Rs.125/- per kg |
Answer: Orders are dispatched the next working day. Most orders are delivered within 3 to 4 working days. However in case there are few areas which are out of deliverable areas or due to unforeseen circumstances, the delivery time may be longer.
Answer: We are committed to delivering your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies
Answer: Yes, you can WhatsApp 9940402410 to place your orders through phone.
Answer: There is no minimum order for delivery
Answer: Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
Answer: You can check the ‘My Orders’ dashboard to track your order or also use the tracking ID to track in the concerned courier’s website. You can also contact our customer support team.
A: You need go to Login page and click on forgot password. A message with an OTP will be sent to your registered number. With this, you can change your password. In case of any further issues, you can contact our customer support team.
A: You can pay for your order(s) on liveindiantradition.com or our mobile app using the following modes of payment: a. Credit and debit cards (VISA / Mastercard / Rupay) b. Netbanking c. GooglePay, Phonepe, Mobikwik and many more wallets *Currently we are accepting only online payment.
A: Yes it is absolutely safe to use your card. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
A: Once you are done selecting your products and click on checkout there is a field where you can enter your coupon code. The corresponding amount will automatically be deducted from your invoice total.
A: The Wallet is a pre-paid credit account that is associated with your account. This prepaid account allows you to add the desired amount once and then shop multiple times without having to pay each time.
On the other hand, balances from Cancelled orders or any rewards from us will be credited directly to your account Wallet.
A: No, there is no expiry date on the Wallet amount. Once the money is credited to your LIT Wallet, it stays there until it’s used.
A: Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can be delivered to one address at a time. If you want to place an order to a different address you need to place it as a separate order.
A: Yes we have our own physical store at No. 6, Sterling Avenue Main Road, Sakthi Nagar, Porur, Chennai - 600116
A: Our customer service team can be reached at 9940402410 via call/WhatsApp and also via email at liveindiantradition@gmail.com
A: Our customer service team is available on all days except Tuesday from 9:00am to 8:00pm.
A: Yes. Currently we only have Android App which can be downloaded in this link - http://play.google.com/store/apps/details?id=co.app.android.lit
A: Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience. Do write to us at liveindiantradition@gmail.com and we will do our best to incorporate your suggestions into our system.
A: If you are unable to find a product that you would like to shop for, please write to us at liveindiantradition@gmail.com and we will try our best to make the product available to you.
A: Once you finish adding products into your cart and choose a delivery address, shipping charges will be applied. This calculation is done based on the total weight of shipment and the delivery location. We partner with the best delivery service provider in the business to ensure uncompromised services for our customer.
A: You can call 9382525255 / 9940402410 to cancel your order. If the products has not been dispatched our team will cancel the order and refund the money to your wallet.
A: The amount will be refunded to your account Wallet which can be used for your future purchases. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.
A: Yes, we do bulk supply of products at special prices. Please contact us at liveindiantradition@gmail.com to know more.
A: In case you are not satisfied with a product received you can write to us with the order number, details of the issue and attach a few photos. Our customer support team will do the needful.
A: As each country has different set of rules regarding each product, please contact us at liveindiantradition@gmail.comto know if our products can be shipped to your country.
A: We are committed to delivering your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies
| Location | Delivery Charge |
|---|---|
| Chennai | Free |
| Rest of Tamil Nadu | Rs. 35/- per kg |
| Andhra Pradesh | Rs. 50/- per kg |
| Telangana | Rs. 50/- per kg |
| Karnataka | Rs. 50/- per kg |
| Kerala | Rs. 50/- per kg |
| North India Standard (3-7 working days) | Rs.70/- per kg |
| North India Express (2-5 working days) | Rs.125/- per kg |
A: Orders are dispatched the next working day. Most orders are delivered within 3 to 4 working days. However in case there are few areas which are out of deliverable areas or due to unforeseen circumstances, the delivery time may be longer.
A: We are committed to delivering your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies
A: Yes, you can WhatsApp 9940402410 to place your orders through phone.
A: There is no minimum order for delivery
A: Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
A: You can check the ‘My Orders’ dashboard to track your order or also use the tracking ID to track in the concerned courier’s website. You can also contact our customer support team.
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