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Frequently Asked Questions

Q: How do I reset my password?

A: You need go to Login page and click on forgot password. A message with an OTP will be sent to your registered number. With this, you can change your password. In case of any further issues, you can contact our customer support team.

Q: What are the modes of payment?

A: You can pay for your order(s) on liveindiantradition.com or our mobile app using the following modes of payment: a. Credit and debit cards (VISA / Mastercard / Rupay) b. Netbanking c. GooglePay, Phonepe, Mobikwik and many more wallets *Currently we are accepting only online payment.

Q: Is it safe to use my credit/ debit card on your website?

A: Yes it is absolutely safe to use your card. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Q: How do I use my coupon code?

A: Once you are done selecting your products and click on checkout there is a field where you can enter your coupon code. The corresponding amount will automatically be deducted from your invoice total.

Q: How does your account Wallet work?

A: The Wallet is a pre-paid credit account that is associated with your account. This prepaid account allows you to add the desired amount once and then shop multiple times without having to pay each time.

On the other hand, balances from Cancelled orders or any rewards from us will be credited directly to your account Wallet.

Q: Is there an expiry date to my Wallet credit?

A: No, there is no expiry date on the Wallet amount. Once the money is credited to your LIT Wallet, it stays there until it’s used.

Q: Can I add more than one delivery address in an account?

A: Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can be delivered to one address at a time. If you want to place an order to a different address you need to place it as a separate order.

Q: Do you have any physical store?

A: Yes we have our own physical store at No. 6, Sterling Avenue Main Road, Sakthi Nagar, Porur, Chennai - 600116

Q: How do I contact customer service?

A: Our customer service team can be reached at 9940402410 via call/WhatsApp and also via email at liveindiantradition@gmail.com

Q: What are the timings to contact customer service?

A: Our customer service team is available on all days except Tuesday from 9:00am to 8:00pm.

Q: Do you have an app version of your website?

A: Yes. Currently we only have Android App which can be downloaded in this link - http://play.google.com/store/apps/details?id=co.app.android.lit

Q: How can I give feedback on the quality of customer service?

A: Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience. Do write to us at liveindiantradition@gmail.com and we will do our best to incorporate your suggestions into our system.

Q: I'd like to suggest some products. Who do I contact?

A: If you are unable to find a product that you would like to shop for, please write to us at liveindiantradition@gmail.com and we will try our best to make the product available to you.

ORDER/SHIPPING RELATED QUESTIONS

Q: Why are the shipping rates so high?

A: Once you finish adding products into your cart and choose a delivery address, shipping charges will be applied. This calculation is done based on the total weight of shipment and the delivery location. We partner with the best delivery service provider in the business to ensure uncompromised services for our customer.

Q: When and how can I cancel an order?

A: You can call 9382525255 / 9940402410 to cancel your order. If the products has not been dispatched our team will cancel the order and refund the money to your wallet.

Q: How will I get my money back in case of a cancellation or return? What are the modes of refund?

A: The amount will be refunded to your account Wallet which can be used for your future purchases. The money will be credited back to your account in 7-10 working days.  Please contact customer support for any further assistance regarding this issue.

Q: I am a corporate/ business. Can I place orders with you?

A: Yes, we do bulk supply of products at special prices. Please contact us at liveindiantradition@gmail.com to know more.

Q: What do I do if an item is defective (broken, leaking, expired)?

A: In case you are not satisfied with a product received you can write to us with the order number, details of the issue and attach a few photos. Our customer support team will do the needful.

Q: Will the products be shipped internationally?

A: As each country has different set of rules regarding each product, please contact us at liveindiantradition@gmail.comto know if our products can be shipped to your country.

Q: What are your delivery/shipping charges?

A: We are committed to delivering your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies


Location Delivery Charge
Chennai Free
Rest of Tamil Nadu Rs. 35/- per kg
Andhra Pradesh Rs. 50/- per kg
Telangana Rs. 50/- per kg
Karnataka Rs. 50/- per kg
Kerala Rs. 50/- per kg
North India Standard (3-7 working days) Rs.70/- per kg
North India Express (2-5 working days) Rs.125/- per kg

Q: How long does it take for an order to arrive?

A: Orders are dispatched the next working day. Most orders are delivered within 3 to 4 working days. However in case there are few areas which are out of deliverable areas or due to unforeseen circumstances, the delivery time may be longer.

Q: What are your delivery/shipping charges?

A: We are committed to delivering your order with good quality packaging within given time frame. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies

Q: Can i Place Order over Phone?

A: Yes, you can WhatsApp 9940402410 to place your orders through phone.

Q: What is the minimum order for delivery?

A: There is no minimum order for delivery

Q: How do I add or remove products after placing my order?

A: Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Q: How do I check the current status of my order?

A: You can check the ‘My Orders’ dashboard to track your order or also use the tracking ID to track in the concerned courier’s website. You can also contact our customer support team.